Update - We are continuing to investigate this issue.
Sep 20, 2024 - 08:41 UTC
Sep 20, 2024 - 08:41 UTC
Investigating - We are aware of an issue with the delivery of mobile push notifications for the AVERio Alerts app.
Notifications for the My AVERio app currently are operating as normal.
In addition to this, there is a separate issue resulting in not being able to action pending alerts within BOTH apps. We have therefore implemented an interim AUTO DISMISS function. This will ensure subsequent alerts can be raised as required. This measure will be removed once the fix has been applied.
We anticipate this issue will be present until some time on the evening of Friday 20th September.
Sep 19, 2024 - 16:39 UTC
Notifications for the My AVERio app currently are operating as normal.
In addition to this, there is a separate issue resulting in not being able to action pending alerts within BOTH apps. We have therefore implemented an interim AUTO DISMISS function. This will ensure subsequent alerts can be raised as required. This measure will be removed once the fix has been applied.
We anticipate this issue will be present until some time on the evening of Friday 20th September.
Sep 19, 2024 - 16:39 UTC
Critical Systems
Partial Outage
Mobile App, Push Notifications & Email Alerts
?
Partial Outage
Application Servers
Operational
Mobile Apps
?
Operational
Real Time Data Management
?
Operational
MQTT Clusters
?
Operational
DNS Management
?
Operational
Cellular Data Communications
?
Operational
Automated Emails (Portals)
?
Operational
AVERio API
?
Degraded Performance
Non Critical Systems
Operational
AVERio Websites
?
Operational
Support Portal
?
Operational
Payment Gateway
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.